Questions to Ask a Supported Independent Living (SIL) Provider

Finding the right Supported Independent Living (SIL) arrangement is a significant step towards greater independence. It’s not just about finding accommodation; it’s about choosing a supportive environment and a provider that aligns with your individual needs and goals. Asking the right questions upfront can make all the difference. Here are essential questions to consider when selecting a SIL provider. 

Understanding SIL Support Services 

1. What range of disability support services do you offer?

Enquire about assistance with personal care, meal preparation, medication management, community access, skill development, and any specific supports outlined in your NDIS plan. Ensure their services comprehensively address your needs. 

2. How do you tailor support to individual needs and goals?

A person-centred approach is crucial. Ask how they develop individualised care plans and how often these are reviewed and adjusted in collaboration with you. 

3. What is your disability support staffing model and what are the qualifications and experience of your support workers?

Understand the staff-to-resident ratio, the training and experience of the support team, and their approach to positive behaviour support if relevant. 

4. What is your approach to communication and involving family and carers (if desired)?

Clear and open communication is vital. Ask about their communication methods and how they facilitate involvement from your support network. 

5. How do you support social inclusion and community participation?

SIL should enable you to engage with your community. Ask about their programs and support for accessing activities, groups and events that interest you. 

Exploring SIL Accommodation Options 

6. What types of SIL houses do you have available and where are they located?

Consider the location in relation to your desired community, transport links, and amenities. Ask about the layout of the homes, accessibility features, and the number of residents.

7. What are the current SIL vacancies and what is the process for matching housemates?

Compatibility with housemates is crucial for a positive living experience. Understand their matching process and ask if you can meet potential housemates. 

8. What are the house rules and how are they developed and managed?

Understanding the household expectations and how they are enforced will help ensure a harmonious living environment. 

9. What are the costs associated with the accommodation (beyond NDIS funding for support)?

Clarify what is covered by your NDIS funding and how shared costs will be divided (eg rent, utilities, groceries). Depending on your wishes, you could share these as part of a Roommate Agreement, or take a more individual approach. 

Considering Their Approach and Values 

10. What is your organisation’s philosophy of disability support and how do you promote independence and empowerment?

Their values should align with your own. Look for an NDIS provider that prioritises your autonomy and actively works to build your skills and confidence. 

11. How do you handle feedback and complaints?

A transparent and responsive feedback mechanism is essential for addressing any concerns that may arise. 

12. What are your emergency procedures and how do you ensure the safety and wellbeing of residents?

Understanding their safety protocols provides peace of mind.  

Finding the Right Fit 

Choosing a SIL provider is a significant decision. Take your time, ask thorough questions, visit potential homes if possible, and trust your instincts.  

For Care is committed to providing quality SIL services that empower people with disability to live fulfilling and independent lives. Contact us today to discuss your needs and learn how we can support you in finding the right SIL arrangement.